Refund policy

RETURN & REFUND POLICY

At Butter Hut, we take great care to ensure that every order is packed and delivered in good condition. As our products are food items, we generally do not accept returns once an order has been delivered.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, tampered with, or contains an incorrect product, please contact us within 24 hours of delivery at butterhutofficial@gmail.com.

Please provide:
• Your order number
• Clear photographs of the package and the affected product
• A brief description of the issue

After reviewing the issue, we may offer a replacement or refund, as appropriate.

REFUNDS

If a refund is approved, it will be processed to the original payment method used for the order. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

CANCELLATIONS

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.

NON-RETURNABLE ITEMS

For food safety and hygiene reasons, opened or consumed food products cannot be returned or exchanged.

If you have any questions regarding an order, please contact us at butterhutofficial@gmail.com.